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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.

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For crisis mental health support, call NHS111 and tell us you're a veteran...

Solent’s Veterans’ High Intensity Service (HIS) provides care and treatment for former armed forces personnel (veterans) and their loved ones who are in a mental health crisis and need urgent help.

The HIS is part of a new national pathfinder being rolled out across England from November 2020 onwards, with Solent as the Lead Provider for the South East of England.

Solent NHS Trust is proud to be working with mental health trusts across the South East, South Central Ambulance Service Foundation Trust, All Call Signs and Walking With The Wounded.

The HIS is part of a trio of specialist mental health support for veterans which are already up and running across the South of England, which includes the Veterans’ Complex Treatment Service (CTS) and the Veterans’ Mental Health Transition, Intervention and Liaison Service (TILS)

From Monday 23 November veterans or their loved ones, from across the South East of England, can call NHS 111 if they need urgent mental health support or in a crisis, say that they are a veteran and access rapid support from mental health practitioners within 111. Wrap-around care from the rest of the HIS team will be rolled out across the SE in phases. Hampshire and the Isle of Wight is launching first on the 16 November, with Sussex, Surrey, Kent, Berkshire, Oxford and Buckinghamshire following over the coming weeks.

Across Hampshire and the Isle of Wight, the service is being delivered in partnership. Solent NHS Trust is proud to be working with IoW NHS Trust, Southern Health Foundation Trust, South Central Ambulance Service Foundation Trust, All Call Signs and Walking With The Wounded.

Download our leaflet for veterans and their families here. 

This service provides:

  • A service that has been designed by veterans, for veterans and that employs veterans – improving their experience and likely engagement with treatment
  • A joined -up experience of care – reducing the feeling of being passed around the system
  •  A better experience for veterans struggling with mental health problems, leading to improved health, reduced hospital stays and serious incidents and a higher quality of life
  • Greater opportunity for family, friend and carer involvement and improved outcomes for all

The HIS is provided by a partnership of well-established expert organisations, including:

  • Solent NHS Trust – who are the lead provider
  • Veteran’s support charity Walking With The Wounded
  • Veterans’ mental health charity All Call Signs
  • Southern Health Trust Foundation Trust
  • South Central Ambulance Service NHS Foundation Trust
  • Isle of Wight NHS Trust
  • Sussex Partnership NHS Foundation Trust 
  • Kent and Medway NHS and Social Care Partnership Trust
  • Surrey and Boarders Partnership NHS Foundation Trust
  • Berkshire Healthcare NHS Foundation Trust 
  • Oxford Health NHS Foundation Trust

The HIS employs clinical staff who will have the appropriate skills to support veterans and local NHS teams when the veteran is in crisis or is admitted to a mental health inpatient ward. This will include a team of psychologists, mental health professionals and Veteran Liaison and Support Officers – some of whom will be veterans themselves.

In partnership with

SJ, All Call Signs, introduces High Intensity Service
Stephen Alexander, Veterans' HIS Lead, reviews the need for Veterans' Mental Health Services

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: FreedomOfInformation@solent.nhs.uk

Phone: 023 8029 6911/22

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.