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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


The two common types of diabetes are type 1 and type 2 diabetes…

Type 1 Diabetes

Type 1 diabetes is caused by a loss of the insulin producing cells in the pancreas. The onset is usually abrupt with the classical symptoms of thirst, weight loss and passing large volumes of urine.However, it can also be of slow onset, and is now recognised to occur at any age. For this reason it is often difficult to distinguish between type 1 and type 2 diabetes.

Type 2 Diabetes

Type 2 diabetes is a condition where there the body becomes resistant to the glucose lowering effect of insulin.It often runs in families, but becomes more prominent with age, increasing weight and an inactive lifestyle. The onset is often slow, so it can be diagnosed routinely when presenting with other complaints.


  • You may have risks for diabetes, including a strong history in your family, and therefore be found on further testing to have the condition.
  • You might have attended for some other problem and on routine testing you are found to have diabetes.
  • You could have presented with the classical symptoms of diabetes, such as weight loss, passing a lot of urine or drinking a lot.
  • Or you might become unwell to the point where you need to attend hospital as an emergency.
  • A health check to have a look at your diabetes and to make decisions on how it is best treated.
  • A full explanation of what diabetes is and what treatment you will be receiving.
  • Advice about food and exercise in the management of your diabetes
  • Information about how to monitor your diabetes
  • Advice on how other illnesses or life events affect your diabetes and how to manage these events.
  • An explanation of the routine health checks which everybody with diabetes should have on a yearly basis.
  • Offered a formal appointment for a structured education course in diabetes

Many of these topics are covered in detail in other sections of this website.

So if you are new to diabetes, to get started have a look at these pages for useful advice and information.



Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at: 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.