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Visitor guidance

NHS England and Improvement has lifted the national suspension on hospital visiting. We understand how important it is that people are able to connect with their loved ones. Therefore, in line with the new guidance from NHS England and Improvement, we have opened up some visiting, in a safe way, across Solent NHS Trust sites. This guidance comes into play on 15 June and will be reviewed after two weeks. 

Each inpatient, on Solent NHS Trust ran wards, can now have one person visit them for one visiting session (of no more than one hour) per week. You will need to pre-book your visit with the ward directly. If you are over 70 and/or ‘shielding’, please ensure you understand the risks to your own health when visiting.

If you have any symptoms of COVID-19 (high temperature, new continuous cough or a change to your normal sense of taste and smell),  you will not be able to visit.  Please also do not request to visit if you have been in contact with anyone displaying these symptoms in the last 14 days or have been advised to self-isolate by the Track and Trace.  

On arrival at the hospital and ward

  • You will need to wear a face covering when entering the hospital.
  • On arrival, please call the ward and someone will meet you at an agreed meeting point.
  • You will be escorted to the care setting.
  • You must clean your hands-on arrival at the ward.
  • If you intend to maintain a 2 metre social distancing from then inpatient, you do not need any additional personal protective equipment (PPE). Should you wish to be closer to the patient, additional PPE will be provided (face mask, apron and gloves).
  • Please roll up your sleeves before putting on the apron and surgical face masks. Face masks must not be touched or removed while you are with the patient.

At the end of your visit

  • You will be helped to safely remove and dispose of your PPE.
  • You must wash your hands, for at least 20 seconds, with warm water and soap after removing PPE and use hand sanitizer as the last thing you do before leaving the ward.
  • Self-isolation is not required following the visit as you have been protected from the risk of contamination by using PPE and performing hand hygiene. However, if you display signs of COVID-19 disease within 14 days of your visit, you must let the ward staff know.

Visiting for people at the end of life

  • Being with a loved one at the end of their life constitutes a special circumstance. Wherever possible, people from the immediate family should be able to be with dying person. 
  • Visitors to patients who are at end of life should follow the same PPE guidance to minimise the risk of infection. 

We continue to work closely with national health and safety bodies and follow national guidance to ensure that all our services are safe and meet the necessary requirements.

Thank you for your continued support and understanding during this challenging time.

 

The use of face coverings when coming to hospital at Solent NHS Trust

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.

In line with recent recommendations from the World Health Organisation, we are introducing new measures at Solent NHS Trust to keep visitors, patients, and staff safe.

From Monday, 15th June 2020 you will need to wear a face covering when you come to hospital as a visitor or outpatient.

We can all play a role in reducing the spread of coronavirus and keeping our hospitals safe. If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.

Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, please see a member of staff on arrival and we will provide you with one.

If you are currently shielding and have been provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival. 

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include visual aids such as writing things down, speech to text apps and sign language.

All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in the hospital setting.

If you have further questions regarding the changes we have made across the Trust, please ask a member of staff.

 

Contact our wards

 

Jubilee House, Medina Road, Cosham

Inpatient Therapy: 0300 123 6638

St Mary's Community Health Campus, Portsmouth

Spinnaker Ward: 023 9268 0100

The Limes, St James’ Hospital, Portsmouth

Brooker Ward: 0300 123 3922

The Orchards, St James’ Hospital, Portsmouth

Hawthorn ward: 0300 123 6620

Maple ward: 0300 123 6620

 

Southampton

Adelaide Health Centre, Southampton

Adelaide Ward: 0300 123 7775

Royal South Hants Hospital, Southampton

Lower Brambles Ward: 0300 123 3918

Fanshawe Ward: 0300 123 3914

Western Community Hospital, Southampton

Kite Unit: 0300 123 5044

Snowdon Neuro Rehab Inpatient Ward: 0300 123 5008

 

If you have an enquiry about one of your appointments at St Mary's Community Health Campus please contact the service who your appointment is booked with directly. You can find contact details for all of our services here.

If you would like to make an enquiry about our site opening times, you contact the reception team at St Mary's Community Health Campus on 0300 123 6610

Adelaide Health Centre, Southampton

Adelaide Ward: 0300 123 7775

Royal South Hants Hospital, Southampton

Lower Brambles Ward: 0300 123 3918

Fanshawe Ward: 0300 123 3914

Western Community Hospital, Southampton

Kite Unit: 0300 123 5044

Snowdon Neuro Rehab Inpatient Ward: 0300 123 5008

 

If you have an enquiry about one of your appointments at Adelaide Health Centre please contact the service who your appointment is booked with directly. You can find contact details for all of our services here.

If you would like to make an enquiry about our site opening times, you contact the reception team at Adelaide Health Centre on 0300 123 3390.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: FreedomOfInformation@solent.nhs.uk

Phone: 023 8029 6911/22

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.