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Referrals for vulnerable people

https://www.hants.gov.uk/socialcareandhealth/coronavirus/volunteer-welfare

On Wednesday 1st April 2020 the Hampshire Helpline launched to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents.

The Coronavirus Hampshire Helpline – Hantshelp4vulnerable - can be contacted on 0333 370 4000. You can make calls on behalf of residents or they can call themselves. The helpline is available 7 days a week, from 9am to 5pm.

The helpline is available seven days a week, from 9am-5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues.

The Hampshire helpline is for frail or vulnerable people who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness. Please discuss your requirements with our friendly advisors who will ensure you get the help you need.

If you need urgent food supplies, you can expect to receive a food box, typically containing:

  • Pasta
  • Cereal
  • Soup
  • UHT milk
  • Long life orange juice
  • Bread
  • Apples
  • Biscuits
  • Plus urgent household necessities if needed eg shower gel

Wherever possible, special dietary requirements will be met.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: FreedomOfInformation@solent.nhs.uk

Phone: 023 8029 6911/22

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.