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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Safe Staffing

Providing safe high quality care is our highest priority and we have a number of mechanisms in place to make sure our wards are safely staffed, we look at the reported incidents, feedback we receive from you and from the staff who work within the trust. We also have a display on each ward of the staffing levels; the display shows who is in charge of the ward and how many staff are planned to be on duty as well as the actual numbers on duty.

In addition, from June 2014 all hospitals are required to publish information about the number of nurses and support workers per shift, together with the percentage of shifts meeting safe staffing guidelines. This information does not include other staff such as Physiotherapists, Occupational Therapists and Psychologists (Allied Health Professionals); in the types of wards within Solent NHS Trust have a large number of Allied Health Professionals delivering care, therapy and support to our patients, so the number of staff present on each ward will be higher than the number displayed in the data.

This initiative is part of the NHS response to the Francis Report which called for greater openness and transparency in the health service.

In line with a document from NHS England called 'How to ensure the right people, with the right skills, are in the right place at the right time: A guide to nursing, midwifery and care staffing capacity and capability' the Trust will formally review staffing every six months. Our Board will also receive a monthly report including information about those wards where actual staffing numbers do not meet planned levels.

For further information about staffing levels please contact:

Angela Anderson, Associate Director Professional Standards & Regulation

January February March April
May  June July August
September  October November December

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at: 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.