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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Your Information, Your Rights

Whilst we will make every effort to fully respond to your request for information within the current statutory timescales, please be advised that Solent NHS Trust is working as part of the National Health Service response to the Coronavirus - Covid-19 and therefore will be prioritising activities that support the needs of Patients. There is therefore likely to be a delay in releasing the information to you because of this and ask for your understanding at this time. 

This page has been created to provide you with further information as to why Solent NHS Trust collects information about you, how this information is used and information about your rights under Data Protection Laws, such as the General Data Protection Regulations (GDPR) 2016. See how Solent NHS Trust has ensured compliance with the new regulations and what it plans to do to ensure continued compliance.

Senior Information Risk Owner (SIRO)

Mr David Noyes

Chief Operating Officer


Caldicott Guardian

Dr Daniel Bayliss

Chief Medical Officer


Data Protection Officer (DPO)

Mrs Sadie Bell

Data Protection Officer & Head of Information Governance & Security



Please see below for definitions of terminology used throughout this page;



Trust Privacy Notices

A Privacy Notice is a statement made to an indiviudal (data subject) that describes how the organisation collects, uses, retains and discloses personal information. A privacy notice is sometimes referred to as a privacy statement, a fair processing statement or sometimes a privacy policy.

Individual Clinical Services - Specific Use of Information

  • Adult Southampton Services*
  • Adult Portsmouth Services*
  • Children's and Families Services*
  • Dental Services*
  • Primary Care Services*
  • Sexual Health Services

*Under Development

  • Solent NHS Trust's Privacy Notice
  • Information Sharing Agreements*
  • Data Processing with Contractors*
  • Data Protection Impact Assessments*
  • Cookies

*Under development


Under GDPR data subjects (individuals) have eight specific rights..

1. The right to be informed

Individuals should be informed of how their data will be used. This applies to both patient and staff data. For more information on how data is used, please refer to Solent NHS Trust's Privacy Notices

2. The right of access

Individuals have the right to access their personal data, which is referred to as a Subject Access Request (SAR).

All requests of this nature should be submited to the Information Governance Team.

Find out how to request your information.

3. The right to rectification

Personal data can be rectified if it is inaccurate or incomplete.

Find out more about your right for data held about you to be rectified and destroyed

4. The right to erasure

This is often referred to as the “right to be forgotten”.

This right only applies in certain circumstances;

  • the basis for lawful processing is consent and the this has been withdrawn and there is no other legal ground for processing
  • the individuals whose data is being processed objects and there are no overriding legitimate grounds
  • the personal data has been collected in relation to information society services
  • the personal data is no longer necessary for the purposes for which it was collected for

Find out more about your right for data held about you to be rectified and destroyed

5. The right to restrict processing

Individuals have the right to require organisations to restrict processing where:

  • accuracy is contested by the individual
  • processing is unlawful and the subject opposes erasure
  • the organisation no longer needs the data, but the subject requires it to be kept for legal claims
  • the individual has objected, pending verification of legitimate grounds.

If you feel this is the case, please contact the Information Governance Team.

6. The right to data portability

Individuals have the right to receive personal data about them in a ‘commonly used and machine readable format’.
This right is only available where the processing is based on consent and the processing is automated. Please note: This is not the legal basis for the majority of Solent NHS Trust's Data Processing, therefore for with regards to most of the data held by Solent NHS Trust, this right does not apply.

7. The right to object

Individuals have the right to object to:

  • Processing based on legitimate interests or the performance of a task in the public interest/ exercise of official authority (including profiling)
  • direct marketing (including profiling); and
  • processing for purposes of scientific/historical research and statistics

8. Rights in relation to automated decision making and profiling

Profiling analyses aspects of an individual’s personality, behaviour, interests and habits to make predictions or decisions about them.

Automated decision-making is the process of making a decision by automated means without any human involvement. These decisions can be based on factual data, as well as on digitally created profiles or inferred data.

Automated decision-making often involves profiling, but it does not have to.

Information about your health and care helps Solent NHS Trust and our healthcare partners to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

As a result of these changes, you can choose whether your confidential patient identifiable information is used for clinical research and planning.

More information and how to opt-out can be found here.

You have the right to request non-medical/ non-personal records under the Freedom of Information Act 2000 from public organisations.

Information Governance Team

Solent NHS Trust Headquarters

Highpoint Venue

Bursledon Road


SO19 8BR


Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 023 8029 6911/22

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at: 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.