Solent NHS TrustHigh quality community and mental health services

Compliments and complaints

Compliments, thank yous and nominating a staff member for an award

We really love hearing how our staff have made a difference to you. If you would like to thank a member of our team, or let us know that you have had a great experience, please let us know! snhs.solentfeedback@nhs.net

If a member of staff has done something outstanding, and you would like to nominate them for an award, please email susan.nelson@solent.nhs.uk

Within your nomination, please include your name and contact details, the full name of the person you would like to nominate and, if possible, where they work or which team they are part of. We will notify the nominee of your nomination and the reasons they were nominated. If you would like to remain anonymous, please state this is in nomination email.

IfIfgfdfgdfgfffggrtgtgtgtiWe share all the positive feedback we receive with other services so that any ideas or evidence of good practice can be used in other areas to improve the patient experience.

Complaints

You can also contact the Patient Advice and Liaison Service who will be happy to assist and advise you regarding the NHS complaints process snhs.solentfeedback@nhs.net

Of course, you do not have to make a formal complaint and your concerns can be handled informally by the Patient Advice and Liaison Service quickly and efficiently.

Who can complain?

Anyone can complain about the treatment or care they have received. But, if you are complaining about someone else’s care you will need to prove that you have their consent to do so, as we are unable to discuss a patient’s care without their permission. You can either write to us, with a signed statement confirming that they give permission for you to act on their behalf or we can send you a consent form which you can have signed and returned to us.

Consent is not required if the issue is about:

Things which cannot be managed through the complaints process include:

Share your views and give feedback

Write to:

Patient Advice and Liaison Service
Solent NHS Trust
Trust Headquarters
Highpoint Venue
Bursledon Road
Southampton
Hampshire
SO19 8BR

Your Feedback