Solent NHS TrustHigh quality community and mental health services

The services we offer

Our community

Solent NHS Trust delivers community and mental health services within Portsmouth, Southampton and Hampshire. For further information about our services, please see the 'Our services' section on our website.

It also listens to the opinions of local people to decide whether services currently provided are appropriate or if they need to be changed. The Public Involvement Strategy outlines how this is done. This information is then collated into the Local Health Delivery Plan that is used to deliver service change that the health needs of the local population require.

Clinical services provided and/or commissioned

The Trust provides a wide range of services. We also commission services from other providers for our local population.

General Practitioners (GPs), community pharmacists, dentists and optometrists are independent practitioners, which means that they are not directly employed by the Trust.

General Practitioners
The Trust implements locally a national contract with GPs, which is currently for a service that is available to patients 24 hours a day every day of the week. From April 2004, new local contracts are to be implemented between the Trust and practices. Practices are to be given the choice of ‘opting-out’ of providing some services, including out of hours care and maternity care. The Trust will ensure that these services remain available to local people.

Dentists
The contract between dental practitioners and the NHS is held by the Trust on behalf of the Department of Health. Dentists may concurrently provide both NHS and privately funded treatments to their patients in accordance with regulations.

Community Pharmacists
Community pharmacists provide dispensing services. Some pharmacies provide additional services, for example the supply of domiciliary oxygen. A number of pharmacies provide late opening or participate in Sunday and Public Holiday rotas. If no pharmacy is open, a pharmacist can be contacted via NHS Direct (0845 4647) – this service is for advice and the dispensing of prescriptions that are urgently required.

Optometrists
Optometrists provide NHS sight tests to eligible patients (the optometrist will be able to advise on eligibility). The optometrist will also be able to advise on whether you are eligible for help with the cost of glasses. These services are available during normal working hours.

Terms & conditions for General Medical, General Dental, Ophthalmic Practitioners and Community Pharmacies are nationally negotiated and regulated by statute.

Non-clinical services

Services for which the authority is entitled to recover a fee together with those fees

If you have a compliment, concern or complaint please contact the Patient Experience Service.

Patient Experience Service
Solent NHS Trust Headquarters
Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

Tel: 0800 013 2319

Email: snhs.solentfeedback@nhs.net