Questions

How long do I have to wait for an appointment?

Once your referral has been accepted, a member of our admin team will contact you by telephone within five working days to arrange an appointment. You will be offered a choice of days and times to suit you. Your first appointment will be within 12 weeks.

Is there a waiting list for therapy?

At your first appointment, if your child needs some direct therapy, your therapist will clearly explain what this will involve. Some clinics and settings can be busier than others at times, so waiting times may vary. Your child's therapy should begin within 12 weeks. You may have to wait a little longer for some types of group therapy or more specialist support. We will discuss the number of appointments your child will need and how often they will be seen when we first see you.

Can I be re-referred?

Children may be discharged for a number of reasons. If your child has been seen and discharged from our team before, but you have ongoing concerns about them and would like them to be seen again, please contact us on 0300 300 2019. A member of the admin team will take some details and a therapist will contact you to speak with you about the concerns you have. Further advice may be given and another appointment can be easily arranged if required.

What do I do if I’m not happy with the service?

We really value your feedback and views. These help us to maintain our high standards and improve our services. We strive to provide a quality service which provides you and your child with the best experience. However, at times you may not be happy with the service you receive. If you don’t feel comfortable discussing your concerns with your therapists, please contact us on 0300 300 2019. Alternatively, you can contact the Trust's Patient Advice and Liaison Service (PALS) who will support you in raising your concerns.

Will I have to pay for any treatment?

All assessments and treatment are free. You may be asked to pay a small fee for some parent training courses and specialist equipment required to help your child. This will always be discussed with you when required. We will also explain the options available to you.

What do I do if I want to speak to my child's therapist?

If you would like to contact your child’s therapist, make or cancel/rearrange an appointment, please call us on 0300 300 2019. You can also use this number if you have any other questions about our service. Our admin team are in the office between 8am and 6pm to take your calls. Your therapist will get back to you as soon as possible.