Single telephone number for NHS podiatry introduced in Portsmouth
A single telephone number has been introduced to make it easier to contact NHS podiatry services working out of 24 sites across Portsmouth and South East Hampshire.
From Monday 14 May 2012, Podiatry Services, run by Solent NHS Trust, will be reachable on 023 8060 8800. Calls will be charged at standard rate.
Calls will be handled by a Solent NHS Trust team based in Southampton. Some of the clinics will continue using their existing telephone lines for ongoing community services but podiatry patients will be advised to call the new number.
There will be a period of handover so that anyone calling the podiatry service on old numbers will get a recorded message redirecting them. The service’s fax number, 023 8053 8746, remains unchanged.
Mandy Yorke, Clinical Manager for Podiatry, said: “Having a single contact number will improve access to our service. Currently, patients are only able to contact their clinics when they are open but from Monday, by calling the single number during working hours they will be able to reach us much more quickly.”
The service provides assessment and diagnosis of painful foot conditions as well as the care and management of foot ulceration, especially where there is loss of feeling as in Diabetic Neuropathy.
Notes for Editors:
In 2010, Portsmouth Community and Mental Health Services and Southampton Community Healthcare merged to become Solent NHS Trust. Part of this merger is to integrate clinical services where possible. Podiatry Services have been going through an integration process and bringing all of the podiatry support and administration under one team, that already provides this service for patients and staff in the West, is part of this process.
Solent NHS Trust is not commissioned to provide nail care or foot care to patients who are at low risk of developing ulceration. The Trust, however, has got a private fee paying service to provide low risk care to people that do not fit the NHS eligibility criteria. This service offers treatment for conditions like corns, verrucas and nail care. This service should be contacted via telephone on 0300 300 2015.
The sites affected with the new telephone number change:
Solent NHS Trust was created on 1 April 2011. We provide a range of community and specialist mental health services to over a million people in Southampton, Portsmouth and parts of Hampshire.
For more information please contact Kirstie Henry, Communications Assistant, Solent NHS Trust on 023 8060 8935.