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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.

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Chapter two: Our strategic framework

Our values 

Our values are embedded in our culture and underpin everything we do 

Solent NHS Trust is a values-led organisation. Living our values enables us to be better at what we do, create a great place for our staff to work and ensure we provide the highest quality of care for our service users. 

In creating our values, we spent time listening to our employees and, based on what people told us, we created our HEART values to reflect and shape our culture. Our values guide and inspire all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care for our service users. Living our values enables us to create a workplace where people feel able to bring their authentic selves to work and be at their very best. 

We will continue to develop ways of working built on our values, creating a great place to work and a great experience for our service users. 

Our vision 

Our vision is the future we are working to achieve: 

Health and care teams working with communities to make a difference, so everyone has easy access to safe and effective care, enabling more people to remain well and independent throughout their lives. 

Our vision reflects our core belief that everyone deserves easy access to high-quality health and care services which support their health and independence, no matter who they are or where they live. We are working to achieve a future where more people are able to remain well and independent throughout their lives, through equitable access to safe, effective, compassionate care. 

We are committed to making lives better by developing and improving the way we work with our service users, people in our communities, our staff and our partners. We want to improve experience of care for people who use our services by removing barriers to care and reducing unnecessary handovers between different health and care teams and organisations. We commit to working in partnership to integrate and coordinate services, provide more consistency of care and improve the health and wellbeing of our population. 

To help achieve our vision, we will enable people who use our services and members of our local community to actively participate in activities, groups and key decisions, by continuing to extend our reach to the community recognising the skills and expertise they have to offer, and building positive relationships with those individuals and groups who experience inequities in health and health care provision. 

As part of our commitment to achieving our vision, we will also actively act upon our wider responsibility as an “anchor institution” within Hampshire and the Isle of Wight. We will work alongside communities and partners to deliver social value and tackle the range of factors which affect health and wellbeing, for example housing, employment, air quality and lifestyle choices. We commit to helping our communities manage and recover from the impact of the pandemic, and build a fairer future. 

 

Our mission

Our mission is to provide great care, be a great place to work and to deliver great value for money. Our mission drives everything we do. 

What our mission means to us: 

  • Providing great care: People who use our services will say that their care is safe, high quality and designed with them to ensure it reflects their individual needs and priorities. Our care will be clinically-led, evidence-based and delivered with compassion. Our approach will be collaborative and inclusive and we will work alongside our communities to improve health, reduce health inequalities and improve experience of care. 
  • Providing a great place to work: Our people will feel connected, involved and supported to do their very best work together. Every person working in Solent NHS Trust will feel able to bring their authentic selves to work each day. We will support our people to learn and develop, look after their health and wellbeing and develop a workforce which is sustainable for the future. 
  • Delivering great value for money: We will deliver best value by providing our staff with the resources they need, optimising the use of buildings and innovative technology. We will be smarter in how we use resources so we are environmentally, economically and socially sustainable. We will work in partnership to deliver cost effective care across systems, address unwarranted variation, deliver social value, and support our communities to manage and recover from the impact of the pandemic; building a fairer future. 

 

Our strategic priorities 

Our strategic priorities describe the principles and commitments we will work to to deliver our vision

We have structured our strategic priorities around the three elements of our mission, to be clear about the priorities we will focus on to provide great care, create a great place to work and deliver great value for money. 

The next chapter explains each of our 15 strategic priorities in more detail. Each year we will create a strategic delivery plan setting out the actions we will take to progress our strategic priorities, as part of our commitment to achieving our vision. 

 

 

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: InformationGovernanceTeam@solent.nhs.uk

Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.